Terms & Conditions
Effective Date: March 26, 2025
Welcome to hmr.ph. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. General
1.1 hmr.ph is operated by HMR Philippines, Inc. ("HMR," "we," "our," or "us").
1.2 These Terms apply to all users of the website and all purchases made through hmr.ph.
1.3 By placing an order, you confirm that the information you provide is accurate and complete.
2. Product Information and Condition
2.1 Products sold on hmr.ph may include surplus, pre-owned, refurbished, or as-is items.
2.2 Items may show signs of use, wear, or cosmetic imperfections.
2.3 Product descriptions and images are provided for reference only and may not fully capture all variations or conditions.
2.4 All items are sold on an "as-is, where-is" basis unless otherwise stated.
3. Pricing and Availability
3.1 All prices are listed in Philippine Peso (PHP).
3.2 Prices and availability are subject to change without prior notice.
3.3 Orders may be canceled in cases of product unavailability, pricing errors, or system and inventory discrepancies. In such cases, any payments made will be refunded in accordance with our refund policy.
4. Payment Terms
4.1 Accepted payment methods include credit/debit cards, e-wallets, bank transfers, and other available payment options at checkout.
4.2 Orders are confirmed only upon successful payment authorization and receipt.
4.3 HMR is not responsible for delays or failures caused by payment gateways, banks, or third-party providers.
5. Order Processing
5.1 Orders are processed on business days only.
5.2 Orders are typically processed within 24 to 48 hours from confirmation, subject to verification and product availability.
5.3 HMR reserves the right to cancel or hold orders for verification in cases of suspected fraud or irregular activity.
6. Fulfillment and Delivery
6.1 Orders are fulfilled through accredited logistics partners or may be available for pickup where applicable.
6.2 Estimated delivery timelines: Metro Manila: 1–3 business days; Luzon: 2–5 business days; Visayas and Mindanao: 3–7 business days.
6.3 Delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or other unforeseen events.
6.4 Risk of loss transfers to the customer upon successful delivery.
6.5 Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order.
7. Returns, Refunds, and Exchanges
HMR complies with the Consumer Act of the Philippines (RA 7394).
7.1 Eligible Returns – Returns or exchanges are accepted only if: the item is defective upon delivery, the wrong item was delivered, or the item has undisclosed major damage or functional issues.
7.2 Return Period – Customers must notify HMR within 7 days from receipt of the item.
7.3 Non-Returnable Items – The following are not eligible for return: items sold as "as-is" with disclosed condition, items with disclosed defects or wear, change-of-mind purchases, and items damaged due to misuse or improper handling.
7.4 Return Conditions – To qualify for a return, the item must be in the same condition as received, original packaging (if applicable) must be included, and proof of purchase must be provided.
7.5 Refunds – Approved refunds will be processed within 7 to 14 business days and will be issued through the original payment method or store credit, as applicable.
8. Customer Support
8.1 HMR aims to respond to customer inquiries within 24 hours during business days.
8.2 Resolution timelines may vary depending on the nature of the concern.
9. Data Privacy
HMR complies with the Data Privacy Act of 2012 (RA 10173).
9.1 We collect personal information such as name, contact details, delivery address, and transaction details for the purpose of processing orders and providing services.
9.2 Personal data is used for order fulfillment, customer support, transaction verification, and service improvement.
9.3 We implement appropriate security measures to protect personal data and ensure confidentiality.
9.4 Personal data may be shared with trusted third parties such as payment providers and logistics partners solely for order processing and delivery.
9.5 Customers have the right to access, correct, or request deletion of their personal data, subject to legal and regulatory requirements.
10. Limitation of Liability
To the fullest extent permitted by law, HMR shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased. HMR's total liability shall not exceed the purchase price of the item.
11. Force Majeure
HMR shall not be liable for delays or failure in performance due to events beyond our control, including but not limited to natural disasters, war, government actions, or supply chain disruptions.
12. Amendments
HMR reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.
13. Governing Law
These Terms shall be governed by the laws of the Republic of the Philippines.
14. Contact Information
For inquiries or concerns, please contact:
HMR Philippines, Inc.
Address: Pioneer corner, Reliance Street, Mandaluyong City
Phone: 09956484664
Email: info@hmr.ph