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Terms & Conditions

Effective Date: April 13, 2026

Welcome to hmr.ph. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1 General

  1. 1.1  hmr.ph is operated by HMR Philippines, Inc. ("HMR," "we," "our," or "us").
  2. 1.2  These Terms apply to all users of the website and all purchases made through hmr.ph.
  3. 1.3  By placing an order, you confirm that the information you provide is accurate and complete.

2 Product Information and Condition

  1. 2.1  Products sold on hmr.ph may include surplus, pre-owned, refurbished, or as-is items.
  2. 2.2  Items may show signs of use, wear, or cosmetic imperfections.
  3. 2.3  Product descriptions and images are provided for reference only and may not fully capture all variations or conditions.
  4. 2.4  All items are sold on an "as-is, where-is" basis unless otherwise stated.

3 Pricing and Availability

  1. 3.1  All prices are listed in Philippine Peso (PHP).
  2. 3.2  Prices and availability are subject to change without prior notice.
  3. 3.3  Orders may be canceled in cases of product unavailability, pricing errors, or system and inventory discrepancies. In such cases, any payments made will be refunded in accordance with our refund policy.

4 Payment Terms

  1. 4.1  Accepted payment methods include credit/debit cards, e-wallets, bank transfers, and other available payment options at checkout.
  2. 4.2  Orders are confirmed only upon successful payment authorization and receipt.
  3. 4.3  HMR is not responsible for delays or failures caused by payment gateways, banks, or third-party providers.

5 Order Processing

  1. 5.1  Orders are processed on business days only.
  2. 5.2  Orders are typically processed within 24 to 48 hours from confirmation, subject to verification and product availability.
  3. 5.3  HMR reserves the right to cancel or hold orders for verification in cases of suspected fraud or irregular activity.

6 Fulfillment and Delivery

  1. 6.1  Orders are fulfilled through accredited logistics partners or may be available for pickup where applicable.
  2. 6.2  Estimated delivery timelines:
    • Metro Manila: 1–3 business days
    • Luzon: 2–5 business days
    • Visayas and Mindanao: 3–7 business days
  3. 6.3  Delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, or other unforeseen events.
  4. 6.4  Risk of loss transfers to the customer upon successful delivery.
  5. 6.5  Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the order.

7 Returns, Refunds, and Exchanges

HMR.ph is committed to delivering products that meet the expected quality, functionality, and presentation as advertised. This policy is established in accordance with the Consumer Act of the Philippines (Republic Act No. 7394) and aligned with standard eCommerce marketplace practices.

7.1 Eligible Returns

Returns or exchanges are accepted only if: the item is defective upon delivery, the wrong item was delivered, or the item has undisclosed major damage or functional issues.

7.2 Reporting Period

Customers must report any damaged, defective, or incorrect item within forty-eight (48) hours from confirmed delivery. Requests filed beyond this period may no longer be eligible for return, refund, or replacement.

7.3 Required Proof for Claims

To ensure fair and accurate resolution, customers must submit the following to HMR.ph Customer Service within the 48-hour reporting window:

  • A clear and continuous unboxing video
  • The video must:
    • Show the parcel in its original sealed condition prior to opening
    • Capture the entire unboxing process without pauses, cuts, or edits
    • Clearly show the item and the alleged defect, damage, or issue
  • Proof of purchase

Additional photos or supporting documentation may be requested if necessary. Claims without sufficient proof may be denied in accordance with standard fraud-prevention and validation procedures.

7.4 Return Conditions

To qualify for a return, the item must be in the same condition as received and original packaging (if applicable) must be included.

7.5 Evaluation and Approval

All submissions will undergo review by HMR.ph Customer Service. If the claim is deemed valid and compliant with the requirements, the customer will be instructed to return the item through an approved return method. Return shipping arrangements may be coordinated by HMR.ph or reimbursed, subject to evaluation and platform policies.

7.6 Inspection Process

Upon receipt of the returned item, HMR.ph technicians will conduct a full inspection to verify the reported issue. The outcome of the inspection will determine the appropriate resolution.

7.7 Resolution Options

If the item is confirmed to be defective, damaged, or not as described, HMR.ph will provide one of the following remedies:

a. Repair

If the issue can be resolved, the item will be repaired or restored to proper working condition and returned to the customer free of charge.

b. Replacement

If the item is beyond repair but a replacement unit is available, a replacement item of the same or equivalent model will be provided. Shipping costs will be covered by HMR.ph.

c. Refund

If the item is beyond repair and no replacement is available, a full refund will be issued. Refunds will be processed within 7 to 14 business days via the original payment method, store credit, or platform, as applicable.

7.8 Non-Eligible Cases

The following are not eligible for return, replacement, or refund:

  • Items sold as "as-is" with disclosed condition
  • Items with disclosed defects or wear
  • Change-of-mind purchases
  • Failure to provide complete unboxing video proof
  • Physical damage due to misuse, mishandling, or unauthorized modification after delivery
  • Normal wear and tear
  • Requests filed beyond the 48-hour reporting period
  • Issues not present at the time of delivery

7.9 Compliance with Philippine Consumer Law

This policy is without prejudice to the rights of consumers under applicable Philippine laws and regulations. In accordance with Republic Act No. 7394, consumers are entitled to protection against defective or substandard products, and HMR.ph shall honor valid claims consistent with legal obligations and fair trade practices.

7.10 Alignment with Marketplace Standards

This policy is aligned with prevailing marketplace service level agreements, including timely filing of claims within prescribed periods, requirement of unboxing evidence for damage disputes, and standardized evaluation, return, and resolution processes. Customers who purchased through third-party marketplaces (such as TikTok Shop, Shopee, or Lazada) may also be subject to the respective platform's return and refund procedures, which may apply in parallel with this policy.

8 Customer Support

  1. 8.1  HMR aims to respond to customer inquiries within 24 hours during business days.
  2. 8.2  Resolution timelines may vary depending on the nature of the concern.

9 Data Privacy

HMR complies with the Data Privacy Act of 2012 (RA 10173).

  1. 9.1  We collect personal information such as name, contact details, delivery address, and transaction details for the purpose of processing orders and providing services.
  2. 9.2  Personal data is used for order fulfillment, customer support, transaction verification, and service improvement.
  3. 9.3  We implement appropriate security measures to protect personal data and ensure confidentiality.
  4. 9.4  Personal data may be shared with trusted third parties such as payment providers and logistics partners solely for order processing and delivery.
  5. 9.5  Customers have the right to access, correct, or request deletion of their personal data, subject to legal and regulatory requirements.

10 Limitation of Liability

To the fullest extent permitted by law, HMR shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased. HMR's total liability shall not exceed the purchase price of the item.

11 Force Majeure

HMR shall not be liable for delays or failure in performance due to events beyond our control, including but not limited to natural disasters, war, government actions, or supply chain disruptions.

12 Amendments

HMR reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

13 Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines.

14 Contact Information

For inquiries or concerns, please contact:

HMR Philippines, Inc.